Refund & Return Policy
Last updated: October 1, 2025
At Christmas in Joelton, our goal is to make sure you’re happy with your purchase and proud to support our event. Because we are a community event and fundraiser, most sales are final — but we’ll always do our best to work with you.
Merchandise (Apparel, Gifts, etc.)
- Returns & Exchanges: We accept returns or exchanges of unused, unworn merchandise within 14 days of delivery. Items must be in their original packaging and condition.
- Non-Returnable Items: Customized or final sale items cannot be returned.
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Event Tickets
- All ticket sales are final. Unfortunately, we cannot offer refunds for event tickets due to planning and capacity commitments.
- If you cannot attend, you may transfer your ticket to another person by contacting us in advance.
Sponsorships & Donations
- Sponsorships and donations are non-refundable as they directly support the costs of the event.
Refund Process
- To start a return, please contact us at with your order number and reason for return.
- Once approved, you will receive instructions for sending your item back.
- Refunds will be processed within 7–10 business days after we receive your returned item.
If you have any questions or concerns, please reach out — we’re here to help.
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